Cancellation & Refund Policy
Cancellation & Refund Policy
Effective Date: 07 July 2017
At Eternity Media, we strive to provide exceptional services in internet and digital marketing, including graphic design, website design, social media marketing, and more. This Cancellation & Refund Policy outlines the terms and conditions under which clients can cancel services and request refunds.
1. Cancellation Policy
Notice Requirement: Clients must provide written notice of cancellation at least 15 days prior to the scheduled start date of the service. This can be done via email to cotact@theeternitymedia.com
Cancellation Fees: If cancellation occurs within 7 days of the scheduled start date, a cancellation fee of 20% of the total project fee may apply.
Ongoing Services: For ongoing services (e.g., monthly social media management), clients can cancel at any time with a written notice of 7 days. Any prepaid fees for services beyond the cancellation notice period will not be refunded.
2. Refund Policy
Non-Refundable Deposits: All initial deposits made to secure services are non-refundable. This applies to graphic design, website design, and other services.
Refund Requests: Refund requests for completed services will only be considered if the client believes the service provided was significantly different from what was agreed upon in the contract. Such requests must be submitted in writing within 7 days of receiving the final deliverable.
Dispute Resolution: If a refund request is deemed valid, Eternity Media will provide a full or partial refund at its discretion. If a refund is issued, it will be processed within 15 days of approval.
3. Exceptions
- Refunds may be considered in cases of service failure or non-delivery due to circumstances beyond our control. Clients must communicate any issues as soon as they arise.
4. Amendments
- Eternity Media reserves the right to amend this Cancellation & Refund Policy at any time. Clients will be notified of any changes via email.
5. Contact Information
For any questions regarding this policy, please contact us at:
Eternity Media
Email Address : contact@theeternitymedia.com
Website : www.theeternitymedia.com
By engaging our services, you acknowledge and agree to the terms of this Cancellation & Refund Policy. Thank you for choosing Eternity Media for your digital marketing & solutions needs!