Privacy Policy
Effective Date: July 7, 2017 • Last Updated: August 2025
At Eternity Media (“we”, “us”, or “our”), we believe in being completely transparent about how we handle your personal data. This Privacy Policy outlines our commitment to protecting your privacy and explains exactly how we collect, use, store, and safeguard your details when you visit theeternitymedia.com or work with us. By browsing our site or engaging our services, you consent to the practices described in this policy.
1. Information We Collect
We only gather the information necessary to provide you with a premium, optimized service experience. This falls into two categories:
- Information you share directly with us: This includes details you provide when submitting our contact form, sending us an email, or booking a strategy call. Examples include your full name, email address, phone number, business/agency name, website URL, project objectives, and payment/billing details.
- Information collected automatically: When you navigate our site, we automatically log technical data such as your IP address, device type, browser settings, pages visited, time spent, and performance metrics. This is done through cookies and similar tracking protocols.
2. How We Use Your Information
Your data is used to streamline our operations and deliver optimal results. Specifically, we use it to:
- Provide, support, and maintain our customized digital solutions.
- Communicate with you regarding project inquiries, updates, and deliverables.
- Process payments securely, manage billing accounts, and send invoices.
- Analyze site performance to continuously refine our user experience.
- Send marketing communications, promotions, or industry insights (only when you have given us explicit consent to do so).
- Adhere to all statutory legal requirements under the Indian Information Technology Act, 2000.
We have a strict policy: we will never sell, trade, or rent your personal information to third parties.
3. Disclosure of Your Information
We will only share your information with trusted partners under the following strict conditions:
- Trusted Service Providers: Third-party platforms and processors that are essential to delivering our services (e.g., Google, Meta, secure payment processors, and web hosting systems). All such partners are legally bound to handle your data securely and strictly in accordance with privacy laws.
- Legal Obligations: If we are required by court orders, government authorities, or governing laws in India to share data, we will do so to comply with legal actions.
4. Cookies and Pixel Tracking
Cookies help us understand how you interact with our website. We use a combination of:
- Essential Cookies: Required to keep our website running securely and properly.
- Analytics Cookies: Powered by Google Analytics, which helps us track traffic trends and site speed.
- Marketing Cookies: Powered by Meta Pixel and Google Ads, allowing us to measure conversion rates and deliver relevant ads on social networks.
You can easily control or disable cookies through your browser settings. Please note that continuing to browse our site without adjustments implies your consent to our cookie usage.
5. Security of Your Information
We treat your data with the highest security standards. We employ advanced SSL/TLS encryption, restricted server-side access controls, and regular database updates. While we enforce strict protective measures, please be aware that no transmission of data over the internet can be guaranteed 100% secure.
6. Data Retention
We only keep your personal details for as long as is necessary to serve the purposes detailed in this policy. For clients, project files and associated communication data are typically retained in our secure vaults for three (3) years after the completion of the project for archive and reference purposes.
7. Your Rights
You remain in control of your data. You have the right to:
- Request access to the personal data we hold about you.
- Request corrections to any inaccurate or incomplete details.
- Request the absolute deletion of your personal data from our systems.
- Withdraw your consent for marketing emails at any time.
- Request data portability.
If you wish to exercise any of these rights, please email us directly at contact@theeternitymedia.com. We will process and respond to your request within thirty (30) days.
8. Children's Privacy
Our services, consultations, and workflows are strictly designed for businesses and individuals aged 18 and above. We do not knowingly target or collect personal information from minors.
9. Changes to This Privacy Policy
We may update this policy periodically to reflect operational, legal, or regulatory changes. When updates are published, we will modify the "Last Updated" date at the top of the page. Your continued use of our services after updates are made constitutes your agreement to the updated policy.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to us at:
Email: contact@theeternitymedia.com
Website: theeternitymedia.com