At Eternity Media, we design, develop, and automate high-performance marketing systems and custom websites. This Shipping & Delivery Policy outlines the method, delivery timelines, and handover terms for our digital services.
1. Digital Delivery Model
We do not ship physical products or tangible items. All services, deliverables, files, code repositories, and branding assets produced by Eternity Media are delivered **100% digitally**. Deliverables are transferred online via email, shared secure directories (e.g., Google Drive, Dropbox), cloud hosting environments, or version control repositories (e.g., GitHub).
2. Project Timelines & Phases
Delivery timelines vary based on the specific services contracted:
- Website Design & Development: Typically delivered in phases (wireframes, design concept, development build, and production launch). Project durations are specified in individual client proposals and usually range from 4 to 8 weeks.
- AI Automation & Workflows: Setup, database configuration, API integrations, and testing are scheduled in milestones, typically taking 2 to 6 weeks.
- Retainer Campaigns (SEO, Paid Ads): Kickoff strategies are delivered within 10 business days of initial onboarding and campaign setup. Continuous reporting and deliverables are submitted on a monthly schedule.
3. Handoff, Training & Deployment
We handle the deployment and configuration process to ensure your digital systems launch smoothly:
- Hosting & Domain Setup: We assist in connecting and deploying your web applications to production environments (such as Vercel, Netlify, Hostinger, or AWS).
- Ownership Transfer: Upon receipt of the final milestone payment, full ownership, access credentials, code archives, and design files (such as Figma sheets) are transferred directly to the client.
- Walkthrough & Training: Most development scopes include virtual meetings or recorded video walkthroughs (such as Loom) detailing system management and editing.
4. Client Cooperation & Delays
Prompt delivery relies on open cooperation. Any timeline guarantees are dependent on the client providing necessary assets (content, images, copy, brand guidelines, and third-party login credentials) on time. Delays in asset provision or milestone feedback will extend the delivery schedule proportionally.
5. Shipping & Shipping Charges
Since all services are delivered digitally, **there are no shipping, courier, processing, or packaging fees** associated with any of our services.
6. Contact Us
If you have questions about project delivery, handoff structures, or access credentials, please connect with our project management team:
Email: contact@theeternitymedia.com
Website: theeternitymedia.com